PRIVACY

Privacy Policy

Effective Date: April 2025

At Virtscapes Polished Surfaces Pty Ltd (ABN: 25 638 149 943), we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us - both online and offline.

1. What We Collect

We may collect personal information from you when you:

  • Submit an enquiry via our contact form

  • Request a quote or proposal

  • Sign up to receive updates or newsletters

This may include:

  • Name

  • Email address

  • Phone number

  • Business or company information

  • Project-related details (such as address, site type, specifications)

2. How We Collect and Use Information

Your data is collected through our website (built on Squarespace), and may be stored or transmitted via secure email systems. We use your information to:

  • Respond to your enquiries and provide requested services

  • Offer tailored quotes and proposals

  • Share occasional updates or service announcements (only if you've opted in)

We may also use cookies to:

  • Monitor website usage and analytics (e.g., via Google Analytics)

  • Improve user experience and website performance

You can manage or disable cookies in your browser settings at any time.

3. Data Security and Storage

Information submitted through our website is protected by Squarespace's platform security and any additional security measures in place on our business devices.

Data is stored securely via our email systems and access is limited to authorised personnel only. While no system can guarantee 100% security, we take all reasonable steps to safeguard your information.

4. Third-Party Tools

Our site may use third-party tools (such as analytics, contact form plugins, or future integrations) to support functionality and improve performance. These tools may collect data as part of their function, in line with their own privacy policies.

We do not sell or rent your personal information to third parties.

5. How Long We Keep Your Information

We retain your information for as long as it is needed to fulfil the purpose for which it was collected or to meet legal or business requirements. For example, we may keep project correspondence on file via email for reference or records.

6. Access and Corrections

You are welcome to request access to your personal data or to ask for corrections if your details are outdated or inaccurate. To make a request or if you have any questions about this policy, please contact:

Sean Virtue
sean@virtscapes.com.au

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.